Shipping Policy
Silver Maple Press Inc ships physical books within the United States only. We do not offer international shipping at this time. Please read this policy carefully before placing your order.
1. Order Processing Time
All orders are processed within 1–2 business days, Monday through Friday, excluding US federal holidays. Orders placed on weekends or public holidays will be processed the next business day.
You will receive an order confirmation email immediately after purchase and a second email with tracking information once your order has shipped.
Processing vs. Shipping Time
Processing time (1–2 business days) is separate from shipping transit time.
A "7-day" shipping estimate begins after your order has been processed and
picked up by the carrier.
2. Shipping Destinations
We ship to the following US destinations:
- All 50 US states (including Alaska and Hawaii)
- US Territories: Puerto Rico, Guam, US Virgin Islands, American Samoa, Northern Mariana Islands
- APO / FPO / DPO addresses (military mail)
We do not ship outside the United States. International orders will be cancelled and refunded.
3. Carriers
We ship via the following carriers:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
Carrier selection is made at our discretion to ensure the most reliable and cost-effective delivery.
4. Shipping Timelines
Estimated delivery times below are in addition to the 1–2 business day processing window.
Estimated delivery: 7–10 business days after processing
Carrier: USPS, UPS, or FedEx
Cost: FREE on orders over $30.00
Orders under $30: Calculated at checkout
Delivery times may vary due to carrier delays, weather conditions, holidays, peak-season demand, or remote delivery locations.
5. Order Tracking
Once your order ships, you will receive an email containing your tracking number and a direct tracking link.
You may also view your order status by logging into your account at silvermaplepress.com.
6. Lost or Damaged Packages
If your order arrives damaged or appears lost in transit, contact us at support@silvermaplepress.com within 7 days of the estimated delivery date.
Include your order number and clear photographs of any damage. We will work with the carrier to resolve the issue promptly.
7. Incorrect Shipping Address
Please review your shipping address carefully before completing checkout. Silver Maple Press Inc is not responsible for orders delayed or lost due to incorrect address information provided by the customer.
8. Undeliverable Packages
If a package is returned to us as undeliverable, we will contact you by email. You may choose reshipment or a refund of the product cost only.
9. PO Box Deliveries
We can ship to PO Boxes via USPS. UPS and FedEx cannot deliver to PO Boxes, therefore such orders will automatically be routed through USPS.