SILVER MAPLE PRESS INC

Refund & Returns Policy

30-day returns · Original condition · 5–10 business day refunds
Last Updated: June 2026

We want you to be completely satisfied with every Silver Maple Press purchase. If something isn't right, we're here to make it right.

1. Return Eligibility

We accept returns on physical books within 30 days of the delivery date, provided the following conditions are met:

  • The book is in its original, unused condition — unread, unmarked, undamaged, and free of any writing or highlighting.
  • The book is in the same condition as received, with any original packaging intact where applicable.
  • You have proof of purchase (order number or order confirmation email).

Non-Returnable Items

  • Digital products (eBooks, PDFs, downloadable content) — all digital sales are final, no exceptions.
  • Physical books that have been read, written in, highlighted, damaged, or are not in original condition.
  • Items purchased as part of a clearly marked "Final Sale" or clearance promotion.
  • Gift cards.

2. How to Initiate a Return

Follow these steps to start a return:

  • Step 1: Email support@silvermaplepress.com with your order number, the title(s) you wish to return, and your reason for return.
  • Step 2: We will review your request and, if approved, email you a Return Authorization (RA) number and return shipping address within 2 business days.
  • Step 3: Securely pack the book(s) and ship to the address provided. Write your RA number clearly on the outside of the package.
  • Step 4: Once we receive and inspect your return, we will process your refund within 5–10 business days.
Required: Return Authorization Number Do not send returns without first obtaining a Return Authorization (RA) number from us. Returns received without an RA number may not be processed and may be refused.

3. Return Shipping Costs

  • If the return is due to our error — wrong item sent, item arrived damaged, defective product — we will cover return shipping at no cost to you.
  • If the return is due to a change of mind, order by mistake, or any other customer reason — return shipping costs are the customer's responsibility.
  • We recommend using a trackable shipping method for all returns. Silver Maple Press Inc is not responsible for items lost or damaged in return transit.

4. Refund Processing

Once your returned book is received and inspected, we will send you an email confirming receipt and notifying you of the approval or rejection of your refund.

Approved refunds are processed to the original payment method:

  • Credit card / debit card: 5–10 business days to appear on your statement (depending on your card issuer).
  • PayPal: 3–5 business days.
  • Other payment methods: we will advise you of the timeline at the time of approval.

Refunds are issued only to the original payment method used at checkout. We do not issue refunds in the form of store credit unless explicitly requested.

5. Exchanges

We do not offer direct exchanges for change-of-mind returns. Exchanges are provided only in the following situations:

  • The item you received is damaged or defective.
  • The wrong item was shipped to you.
  • The item is missing components it should include.

For all other situations, please return the original item for a refund and place a new order for the desired title.

6. Damaged or Defective Items

If your book arrives damaged, defective, or is not what you ordered, contact us at support@silvermaplepress.com within 7 days of delivery.

Include your order number and clear photographs of the damage or issue. We will arrange a replacement or issue a full refund at no cost to you — in most cases, no return shipment is required.

7. Late Returns

Return requests submitted after the 30-day window will be evaluated on a case-by-case basis and may not be approved.

We encourage you to contact us as early as possible if you experience an issue with your order.