Privacy Policy

This Privacy Policy describes how Silver Maple Press Inc ("we", "us", or "our") collects, uses, and shares information about you when you visit www.silvermaplepress.com, make a purchase, or contact us. We comply with the California Consumer Privacy Act (CCPA/CPRA), CAN-SPAM Act, CalOPPA, COPPA, and all applicable US federal and state privacy regulations.

1. Information We Collect

1.1 Information You Provide Directly

• Full name, email address, shipping address, and billing address when placing an order
• Payment information — processed securely by our payment processors; we do not store full card details
• Account credentials if you create an account on our website
• Messages and correspondence when you contact us at support@silvermaplepress.com
• Email address when you subscribe to our newsletter or promotional communications

1.2 Information Collected Automatically

• IP address, browser type, operating system, device identifiers, and referring URLs
• Pages viewed, time spent on site, links clicked, and purchase behavior
• Cookie and tracking data

1.3 Information from Third-Party Service Providers

• Payment processors including Shopify Payments, Stripe, and PayPal
• Shipping carriers including USPS, UPS, and FedEx
• Analytics providers including Google Analytics

2. How We Use Your Information

• To process, fulfill, and ship your orders
• To respond to customer service inquiries
• To send marketing emails and newsletters if you opt in
• To improve our website, catalog, and services
• To detect and prevent fraud and protect site security
• To personalize your browsing experience

3. How We Share Your Information

We do not sell your personal information to any third party. We share information only in limited circumstances with service providers, when legally required, or during business transfers such as a merger, acquisition, or asset sale.

4. California Privacy Rights (CCPA/CPRA)

• Right to Know
• Right to Delete
• Right to Correct
• Right to Opt-Out of Sale
• Right to Non-Discrimination

To exercise these rights, contact us at support@silvermaplepress.com. We will respond within 45 days as required by California law.

5. Email Marketing & CAN-SPAM Compliance

Every marketing email includes our physical mailing address, a clear unsubscribe link, and an honest subject line. To unsubscribe, click the unsubscribe link in any email or contact support@silvermaplepress.com.

6. Data Security

We use SSL/TLS encryption, PCI-DSS compliant payment processing, and access controls. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain personal information as long as necessary for legal, accounting, tax, and business purposes. Order information is typically retained for 7 years.

8. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of our website after changes are posted constitutes acceptance of the revised policy. For questions, contact support@silvermaplepress.com.